Dell Tech Support Scam

If you have any Dell computers, here’s a scam you want to be sure to alert your users about.

Users receive a call claiming to be from Dell support. They even have the service tag from your computer and potentially other personal information. The caller then tries to get you to provide them with remote access to ‘fix the problem’. If they get access they will then infect the computer with ransomware and also potentially ask for a credit card for a ‘required service charge’.

At this point it’s not clear where the bad guys have got the Dell service tag information, but with that in hand they have an extra degree of credibility, so make sure your users don’t fall for it.

Everyone stay safe out there!