Microsoft has recently reported that complaints are up 24% for tech support scams. And freshly released stats show 15% of complainants losing cash to the scam.
If you’re not familiar with how it works, a user will get a call from someone usually claiming to be from Microsoft who will talk the victim through a number of steps on their computer that will cause something technical or scary to appear on the user’s screen. At that point the scammer will declare the information showing is ‘evidence of a serious problem’. An offer to fix the problem for somewhere between $200 and $400 is then presented.
This scam is indiscriminate, targeting both businesses and individuals. It’s particularly frustrating in that individuals over the age of 55 seem to be particularly targeted.
This is one of those IT areas where no software or network gizmo will protect the user. Only training can help and is one of the reasons why MicroData always includes End User Security Awareness Training as part of any IT system design. Contact us if you’d like some help with locating these sorts of resources.
And remind your users and friends that if they get a unsolicited call from anyone about a ‘problem’ with your computer and the individual claims to be with Microsoft (or anyone else), just put the phone down. Microsoft and other reputable vendors never make unsolicited calls to users.